Privacy Policy

1. What we process and why

We only receive the information we need to repair your memory modules.

• Inquiries and orders: name, email, phone number, country, company, your message, and photos, videos or files you send — to answer you, quote and register the repair
• Repair work: serial and part numbers of your modules, diagnosis and repair records and photos — to carry out the repair, show progress on the order tracking page and check warranty
• Return shipping and customs: recipient name, company, address and phone number, the importer's tax ID (Tax ID, EORI, etc.) for overseas returns, tracking numbers — to ship the modules back and clear customs
• Payment and receipts: amounts and invoice details, payer name, PayPal email, and for Korean customers a mobile number or business registration number for cash receipts — to bill, confirm payment and issue receipts
• Correspondence: emails, KakaoTalk and text messages with their attachments, call logs and call recordings of our business phone — to confirm what was agreed and handle disputes
• Reviews: display name, rating, review text and photos when you write a review — to publish it on our website (shown with your display name)
• Website use: access logs, IP address, cookies, browser and device information, language setting — to run and improve the site and measure advertising

We process this information to enter into and perform the repair contract (Article 15(1)(4) of the Act) and to meet legal obligations (Article 15(1)(2)). Website analytics and review invitations to overseas customers rely on our legitimate interests (Article 15(1)(6)). Our service is not directed at children under 14.

2. How we receive it

From you directly — through the contact form, email, our KakaoTalk channel, WhatsApp, phone and text messages — and from documents you send (invoices, packing lists, etc.). During customs clearance we may also receive shipment and declaration details from couriers and customs brokers. Access logs and cookies are collected automatically when you use the website.

When you contact us through a messenger of your choice, such as KakaoTalk or WhatsApp, that service's own privacy policy also applies.

3. How long we keep it

We delete personal information without delay once its purpose is fulfilled, except for the following, which we keep for the periods set by law or needed for warranty checks.

• Records of contracts, cancellations, payments and supply of goods and services: 5 years (Korean Act on Consumer Protection in Electronic Commerce)
• Records of consumer complaints and disputes (including correspondence and call recordings): 3 years (same Act)
• Cash receipts, tax invoices and other tax records: 5 years (Framework Act on National Taxes)
• Import and export declaration documents: 5 years for imports, 3 years for exports (Customs Act)
• Repair history (module serials, diagnosis and repair records and photos): 5 years from the last transaction, to recognise a returning module and check its warranty
• Website access logs: 3 months (Protection of Communications Secrets Act)

4. How we delete it

Personal information whose retention period has ended or whose purpose is fulfilled is deleted without delay. Electronic files are deleted so they cannot be recovered; paper is shredded or incinerated. Information we must keep by law is stored separately from other information.

5. Disclosure to third parties

We do not use your personal information beyond the purposes in Section 1 or give it to third parties, except with your consent or where the law requires it.

Disclosure required by law: information declared to the Korea Customs Service (and the customs authority of the destination country) for import and export clearance, information sent to the National Tax Service when a cash receipt is issued, and requests from investigative authorities made under legal procedures.

6. Processors in Korea

We entrust the following work to service providers and make sure they handle your information securely. Providers outside Korea are listed in Section 7.

• Domestic couriers used for returns (CJ Logistics, Korea Post, etc.): returning repaired modules within Korea
• Customs brokers acting for us: import and export declarations and customs documents
• Linkhub Co., Ltd. (Popbill): issuing cash receipts
• Kakao Corp.: consultations through our KakaoTalk channel

7. Transfers outside Korea

To run our website and business email and to provide the repair service, we transfer personal information abroad (entrusting processing to, or storing it with, the providers below). Transfers happen over the network at the time you use the service, and each recipient deletes the information under its own policy when the entrusted work ends or the retention period in Section 3 has passed.

If you do not want your information transferred abroad, tell us using the contacts in Section 12. Without the transfers needed for the website, business email, payment and return shipping (Cloudflare, Google, PayPal, couriers) we cannot provide those services. Declining AI assistance (Anthropic) or review invitations (Trustpilot) does not affect your repair.

8. Review invitations (Trustpilot)

For customers outside Korea, the email in which we tell you that your repaired modules have been shipped back is also sent, as a blind copy, to the review platform Trustpilot. Trustpilot reads your name, email and order number from that copy and emails you an invitation to write a review. Overseas customers whose repair was finished before we started doing this may be invited by uploading their name, email and order number to Trustpilot directly. We ask everyone at the same point regardless of the repair outcome, and only once per repair.

If you prefer not to be asked, tell us or use the opt-out in Trustpilot's email. Reviews you write on Trustpilot are governed by Trustpilot's terms and privacy policy.

9. Cookies and similar technologies

We use cookies set by Google Tag Manager, Google Analytics and Google Ads to understand how the website is used and to measure advertising. The language you choose is stored in your browser's local storage.

You can block or delete cookies in your browser settings and turn off personalised ads at adssettings.google.com. The contact form and order tracking keep working without cookies.

10. Your rights

You can ask at any time to access, correct or delete your personal information or to stop its processing. Send the request to the email or phone number in Section 12; after confirming your identity we will reply with the outcome within 10 days. A legal representative or someone you authorise may also make the request.

Information we must keep by law (Section 3) cannot be deleted during that period, and stopping processing may make it impossible to finish a repair or return that is under way.

11. Security measures

We protect personal information by limiting access to the admin system to authorised staff with password authentication, encrypting data in transit (HTTPS/TLS) on the website and in email, storing data with cloud providers that hold security certifications, and controlling access to business accounts and devices.

12. Privacy officer

Please send questions, complaints or requests for remedy about personal information to the person below. We will respond and act without delay.

• Name: Jihwan Song (CEO)
• Email: [email protected]
• Phone: +82-10-3071-0223
• Address: 1511, SH TimeSquare 1, 635 Dongtan-daero, Hwaseong-si, Gyeonggi-do, Republic of Korea

13. Remedies

For advice or dispute resolution about a privacy infringement you can contact the following Korean bodies. If you live outside Korea, you can also contact the data protection authority of your country.

• Personal Information Dispute Mediation Committee: +82-1833-6972 (www.kopico.go.kr)
• Personal Information Infringement Report Center: 118 (privacy.kisa.or.kr)
• Supreme Prosecutors' Office: 1301 (www.spo.go.kr)
• Korean National Police Agency: 182 (ecrm.police.go.kr)

14. Changes to this policy

This policy applies from October 28, 2026. If it changes, we will announce it on this page before the change takes effect.